1. Listing Management 2. Live listing management 3. Marketing and search enhancement 4. Guest communication and booking management 5. Check-in and check-out 6. Enhanced guest vetting 7. Cleaning, laundry and consumables management 8. Property maintenance management and security 9. Guest reviews and responses 10. Price optimisation .... and many more!

We use 40+ booking platforms to promote your short term rental and maximise your visibility to bookers. Some of the most common booking sites we use include Airbnb, Booking.com, Expedia, Vrbo, TripAdvisor, Rightmove, Zoopla and many more.

No problem, we can help create your listing and then get it listed on all the leading booking channels. We use software to ensure that the property details and pricing are consistent across all booking channels and that calendars are synced to avoid double bookings.

The occupancy rate to expect will depend on your location, the size of your property, the amenities you offer and the pricing strategy set. We recommend you to get in touch to get a bespoke forecast for your short-term rental property.

Depending on your location and property, we offer a range of check-in options including lockbox access, smart lock or KeyNest.

Whilst we do not guarantee you’ll start receiving bookings immediately, we know from experience that after we’ve made a few tweaks, we will see a difference in interest. It’s important to note that an increase in occupancy can vary on different factors, such as the time of year (are we in season or out of season) or where your property is based. For example, there’s not a huge influx of bookings for properties near the seaside in months like January. That said, with the strategies we introduce, our listings are booked in advance, with many of our properties in 2023 being almost fully booked for the year by February. If you’re new to Airbnb, remember that guests often book highly reviewed properties, so as we work to raise your ratings and reviews, it might take some time to get the ball rolling – but that’s what advertising is for, which is included in your package. 

Don’t worry. Cleaning and housekeeping are part of our management service. We work with local cleaning companies we’ve vetted beforehand to ensure smooth transitions between guest stays. However, if you have a preferred cleaner in mind or someone who’s great and knows your property, we can retain them and take over the management.

From our experience, we’ve found that most standard home and landlord insurances do not cover property letting via short-term rental sites. Special short-term insurance policies are required and we have a number of insurance companies we can recommend you to ensure you are fully protected. You’ll also be covered through Airbnb’s Air Cover, covering damage up to £1,000,000.

When you onboard, we’ll walk you through and give you options for the type of cancellation policy you’d like to opt for and the type of pricing strategy we work with. One way we can increase occupancy rates is through up-to-the-minute pricing strategies that help you compete better with your competitors and avoid empty slots in the booking diary.

With some Airbnb management companies, you’ll be billed and invoiced additionally for cleaning and maintenance fees. However, this is usually incorporated into the price of your booking so that the guest pays for it. That said, you might notice payments from the account to the cleaners, for example, but this is all reimbursed when the guests pay their fees in one lump sum when paying for their reservation.  Additional fees you might be expected to cover, however, are property maintenance fees if the home needs a repair that’s not caused by guest damage but general wear and tear. Expenses will also include utility bills.

We will always discuss proposed maintenance to the property and fees before carrying them out. However, in the event of an emergency during a guest stay and you are not reachable, we will action a repair. However, we can choose to have us take care of and resolve any maintenance issues immediately without their consent or being contacted first, especially for our clients with an allocated budget for repairs.

We charges one of the lowest commissions in the industry, but that doesn’t mean you ever compromise on quality. Starting off as hosts ourselves, we understand better than most that our clients must keep a larger portion of their generated income to make this whole process worthwhile. It’s our philosophy that the harder we work, the more you earn, and the better the reward is for us, too. Hence our fees begin from 12% compared to alternative larger companies charging upwards of 17% and providing less of a personal service.

You will receive a monthly report via email detailing your booking income, expenses, management fee and net pay-out. Once we value your property, you’ll know every cost to expect. Please note we only charge a commission starting as low as 15% including VAT (taken as a percentage of your monthly yield).

As you can understand, because this involves external contractors, we have to charge for a photography service or a home redecoration service. We have contractors we work on a regular basis we can recommend you to, if required.

That’s no problem – we’ll constantly communicate with your guests and can assist them with their check-in when their travel plans do not go exactly to plan. For most of our properties, we offer a secure lock box, which allows the guest more flexibility in accessing the property where agents like ourselves cannot be around.

Guests will be provided with all the check-in details needed to easily access the property. We will even be in contact with them via email and SMS on the day of arrival. However, we understand that problems happen, and we will be on hand 24/7 to help walk them through it.

We have a strict screening process, which is vital for keeping your home and belongings safe and secure. This part of the process is essential for ensuring your guests treat your property with respect, and we go the extra mile to read their host reviews from previous stays and verify their information to flag any incriminating activity. Additionally, all guest details are cross-referenced manually to ensure legitimate bookings. 

If a guest damages your property we will charge against their security deposit and provide photos of it before and after they checked in. We also recommend our clients to ensure they have a suitable insurance policy for additional cover. Please note parties are not permitted, and this is clearly stated in the listing and in the Terms & Conditions which guests have to sign.

Yes, we require a deposit from the guests for all our listings. Depending on the booking platform, the deposit is either charged as a pre-authorisation against their card in case a claim and charge is made or by direct payment, which we hold until after the guests have checked out and the property has been checked.

This can vary by area, and you may need to check if any legislation exists or requirements for the number of days you can short-let your property. Properties in Greater London are restricted from letting their property for no more than 90 days per year. The 90-day limit applies to both 90 consecutive days or 90 days spread throughout the year. Many hosts combine mid or longer-term tenancies (e.g. more than three months) with multiple short-term tenancies per year.

Yes, you can block out any periods you want or when the property is unavailable for rent; contact us, and we can block it out for you.